eShopYard

Help | mail: help@eshopyard.com

FAQ

FAQ

Q: How long does it take to ship my order?
A: Orders are usually shipped within 1-2 business days after placing the order.

Q: When will my order arrive?
A: Usually it takes 5 to 7 days, for few products it can take longer period of time, You can see it in product detail page.

Q: How do I track my order?
A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

Q: What’s your return policy?
A: We allow the return of items within 14 days of your original delivery date. If you’re interested in returning your items, follow the process:

1. Send refund request from your account order page.

2. Wait for the approval mail.

3. After getting refund approval, pack the product and wait for the pickup the product from your billing address

4. You will get the ‘Refund’ mail in 2 days after returning the item and it will take 5/7 days to reflect the amount in your bank.

Q: How do I make changes to an existing order?

A: You can do only return request with the refundable features, if you want to change, you need to raise return request and place another order that you want.

Q: Do you charge fees on shipping?
A: No. It’s free shipping.

Q: Do you ship internationally?
A: No.

Q: Do you sell gift cards?
A: No

Q: Can I receive a refund?
A: If you are unhappy with the product you’ve received, you can get a refund.

Q: How to reach you for any query?
A: Send us email at help@eshopyard.com, Our team will reply within 24 hrs.


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